hgHome for Heather Garrett Interior Design - Durham, North Carolina
hgY is a fully online design experience for those who love Heather’s signature style, are on a slim budget, and aren’t afraid of a DIY weekend. We'll deliver design plans, drawings, a shopping list, and detailed instructions to your front door...based on your preferences and budget. You do the rest!
Please note: hgY is only available to those that live outside of North Carolina at this time.
Read below to find out just exactly how this works, and sample the experience.
Plus, 'Before' and 'After' shots!
Before we can begin, we need some information...
1) Measurements
and Photos of
YOUR room
2) Inspirational
Images of your
DREAM room
3) Payment in full
FIRST, complete our Questionnaire. You'll then receive an email with further instructions on how to submit the above items.
Within 4 weeks, we will mail you a custom Presentation Book including:
1) A plan of your space
2) Hand-drawn illustrations, detailing how to put your room together
3) hgY Shopping List, with photos, prices, and resources for purchasing your new pieces
4) Fabric, wallpaper, and paint samples
5) A Guide, full of inside designer tips for achieving our signature style
How much does the hgY Online Design Service cost per room?
1. I live in North Carolina, can I use the hgY design service?
Unfortunately, no, not at this time. Currently, the hgY design service is only available for those that live outside of North Carolina. We are confident that our Turn-Key Design Service or our Hourly Design Service will fit your needs if you live in North Carolina.
2. I have an open floor plan, and my Kitchen spills into the Living Room. Which “room” do I select?
In this case, we strongly suggest waiting until you can afford to purchase a design plan for the entire area. Spaces which open into one another tend to feel like a single space, and it’s not possible to truly transform the look without taking into consideration everything your eye sees in its single view.
3. How long will it take to get my room design?
You will receive your Presentation Package via UPS/USPS within 4-weeks from our receipt of all needed items (questionnaire, payment, floor plan, photos, video). We will email you the tracking number as soon as your Presentation Package ships!
4. Will I be able to purchase the items directly?
Yes! A number of home furnishing retailers (West Elm, CB2, Anthropolgie, IKEA) have established an online presence, enabling us to provide you with a shopping list full of items which you can purchase on your own. If you’re interested in having us incorporate items from designer vendors (Oly, Arteriors, Julian Chichester) into your plan, you can purchase those items through us by contacting marketing@heathergarrettdesign.com.
5. Will you make changes to my plan if I don’t like something you’ve selected?
If we’ve missed the mark on an item or two, you may send us your thoughts and we will provide one re-selection at no charge (limit two items per plan).
6. Once I have my plan, how am I able to ask follow-up questions?
This is a plan for the true do-it-yourself-er and after the receipt of your final Presentation Package, our obligations to one another for that phase of your project are fulfilled. One follow-up email is included in the cost of your hgY plan; further email exchanges will cost an additional $35 per email.
7. What happens if I wait to purchase an item, and then it’s no longer available?
We recommend that, before purchasing our service, you wait until you are financially and practically ready to implement a design change. The world of manufactured goods is a rapidly changing one, and there are no guarantees that the item specified today will be available six months from now. You can look for a similarly sized and styled item by noting the color, shape, and dimensions of the originally selected piece.
8. Can some of my existing furniture pieces be incorporated in the design plan?
Absolutely! Heather’s earnest desire to incorporate your own purchases and special finds is a hallmark of her approach to providing personalized and affordable interior makeovers. That said, if she feels that grandma’s sofa really must go...she’ll let you know!
9. How much will I have to spend on furnishing the plan you’ve designed?
We can work within just about any budget. That said, our ability to create a dramatic transformation will be determined by what you’ve set aside for the project. For an hgY project filled with selections carefully edited to fit Heather’s signature style, we suggest preparing to spend approximately $45/sf. Of course, if you want items from designer vendors only, expect to spend a little more, and alternatively, if you want items from retail vendors only, expect to spend a little less. No matter your budget, your plan may include items such as a new rug, piece(s) of upholstery, occasional tables, lighting, window treatments and wall finishes.